PRIVACY AND SECURITY POLICY
CREDIT CARD SECURITY
LOCO ENTERTAINMENT GROUP uses Secure Sockets Layer (SSL) to ensure the security of your information.
uses technology. SSL technology allows you to make personal purchases on the internet.
secures your information by encrypting it.
The SSL certificate logo you see on our site means that all your information on the site is protected by SSL technology.
indicates that it is protected.
Your credit card information is sent directly to the bank and is not stored in our system.
LOCO ENTERTAINMENT GROUP does not allow your personal information to be shared with third parties and institutions.
Your credit card information requested on the payment page, your valuable shoppers,
In order to keep the security of our customers at the highest level, they are not kept on the servers of LOCO ENTERTAINMENT GROUP or the companies that serve it.
The credit card transaction page transmits the card information directly to the bank pos system and
notifies the customer of the result. Credit card information via e-mail or similar methods
is not transferred. Our system never stores the credit card information you enter and
it doesn't. In this way, we will never, ever, including your credit card number and information.
You don't show anyone. Credit card realized as a result of online transaction
It is not possible to access the information even by us.
All transactions are between your bank and your computer via the LOCO ENTERTAINMENT GROUP interface.
realization is achieved. Our site provides Customer Service with regard to any of your orders.
Never write down your credit card number or passwords in your e-mails. TO-
The information contained in the mails can be viewed by third parties. Under no circumstances can LOCO ENTERTAINMENT GROUP guarantee the security of the information transmitted from your e-mails.
Data security;
LOCO ENTERTAINMENT GROUP, in order to serve you better, some of your personal information (name, age,
e-mail, etc…) requests from you. collected on LOCO ENTERTAINMENT GROUP servers.
information, periodic campaigns, special promotions for customer profiles
customer for the establishment of activities and the transmission of unsolicited e-mails.
It is used only within the LOCO ENTERTAINMENT GROUP in classification studies. LOCO ENTERTAINMENT GROUP, the information collected from the membership forms, the news of the member in question or otherwise.
It does not share it with third parties without its instruction, and does not share it with any commercial reason for any reason other than activity.
does not use or sell for any purpose. All your personal information you provide when you become a member
Only you can access it and only you can change it. Safe protection of your member login information
It is possible for others to access and change information about you if you are
will not. For this purpose, the membership process and the order pages of our site, the site and the visitor.
Communication between them takes place in 128-bit SSL standard. The communication in question
The standard is of a nature that can be used safely even on sites with a large number of transactions. Credit card
whether this communication format is available on the page where the information will be given,
The expression written in the address bar when accessed is in the format https://.., not http://..
means. When you access pages of this nature, there is a lock mark in the lower right corner of the browser.
is located.
Bank security;
The security regarding the transfer of credit card information from the site to the bank is provided by the Bank.
performed with maximum security. In addition to many components of said security,
The cvv2/cvc2 code is also on our site as a precaution against shopping with stolen card or card information.
used
What is cvc2?
Cvc2 number is the last three digits of the number on the back of your credit card. Your card is magnetic
Thanks to this number, which is not written on the strip, even if your credit card number is captured, the cvc2 number
Your card cannot be used against your will as it will remain confidential. To make your transaction more secure
During the process, you are asked to enter this number.
DISTANCE SALES AGREEMENT
ARTICLE 1 PARTIES
1.1-SELLER
Title : DADE GIDA Production Industry and Trade Ltd. St.
address
: Yesilce Mah. Celik Cad. No: 65 Kagithane/ Istanbul
Phone : 0212 2838873
Email address: info@locogroup.com.tr
1.2-RECIPIENT
Name/Surname/Title:
Address :
Telephone :
E-mail address :
ARTICLE 2 SUBJECT
The subject of this contract is the CUSTOMER's electronic order from the www.twins Mutfak.com website.
regarding the sale and delivery of the product(s) whose code, name, quantity and sales price are specified in Article 3.1.
In accordance with the provisions of the Law on the Protection of the Consumer No. 6502, the rights and obligations of the parties
detection.
ARTICLE 3 DETERMINATION OF MATTERS REGARDING THE CONTRACT PRODUCT, PAYMENT AND DELIVERY
3.1-PRODUCTS
The basic features of the goods or services are available at www.twins Mutfak.com.
The prices listed and announced on the site are the sales price. Announced prices and promises are made until the update and
valid until changed. Prices announced for a period of time are valid until the end of the specified period.
All taxes of the goods or services subject to the contract are included in the sales price.
3.2-DELIVERY METHOD AND PLAN
Delivery address :
Delivery Person :
Billing Information :
Within 2 working days at the latest after the product is supplied by LOCO ENTERTAINMENT GROUP for product shipments.
will be started.
3.3 DELAY INTEREST
Since the payment will be made in cash or by credit card, no delay interest is applied by the SELLER.
ARTICLE 4 GENERAL PROVISIONS
4.1) The BUYER, on the website of www.locoentertainmentgroup.com , the basic characteristics of the product subject to the contract, the sales price and
that he/she has read the preliminary information regarding the payment method and delivery, and that he/she has the necessary confirmation in electronic environment.
declares that. RECEIVER; by confirming this Preliminary Information in electronic environment,
The address to be given to the BUYER by the SELLER before the contract, the basic features of the ordered products,
confirms that the price of the products, including taxes, and the payment and delivery information are correct and complete.
4.2) The product subject to the contract is the location of the BUYER's place of residence for each product, provided that it does not exceed the legal 30-day period.
Depending on the distance, the BUYER or the BUYER within the period described in the preliminary information on the website
It is delivered to the person/organization at the address.
4.3) Due to all kinds of problems that the cargo company may encounter during the delivery of the product to the BUYER, the ordered
The SELLER cannot be held responsible for the failure of the product to be delivered to the BUYER.
4.4) The SELLER shall guarantee that the product subject to the contract is sound, complete, in accordance with the qualifications specified in the order and, if any, warranty.
is responsible for the delivery of documents and user manuals.
4.5) The SELLER shall inform the BUYER and expressly approve it before the contractual performance obligation expires.
can supply a different product with equal quality and price.
4.6) If the fulfillment of the ordered product or service becomes impossible, the SELLER is the subject of the contract.
If it cannot fulfill its obligations, it will do so before the contractual performance obligation expires.
notifies the consumer and returns the total price to the BUYER within 10 business days.
4.7) This Preliminary Information Form must be confirmed electronically for the delivery of the product. any
For this reason, if the product price is not paid or canceled in the bank records, the SELLER is not responsible for the delivery of the product.
considered saved.
4.8) After the delivery of the product, the credit card of the BUYER is not caused by the BUYER's fault.
product of the relevant bank or financial institution due to unfair or unlawful use by unauthorized persons.
In the event that the BUYER does not pay the price to the SELLER, the BUYER will receive the product within 3 days, provided that it has been delivered to him.
It must be returned to the SELLER. In this case, the shipping costs belong to the BUYER.
4.9) The SELLER is due to force majeure or extraordinary weather conditions that prevent transportation, interruption of transportation.
If the product subject to the contract cannot be delivered within the period due to circumstances, it is necessary to notify the BUYER.
liable. In this case, the BUYER shall cancel the order and replace the product subject to the contract with its equivalent, if any.
and/or postponement of the delivery time until the obstacle is removed.
In case the BUYER cancels the order, the amount paid is paid to him in cash and in full within 10 days. BUYER'S
in payments made by credit card, the product amount is 7 days after the order is canceled by the BUYER.
returned to the relevant bank. After this amount is returned to the bank, it is completely reflected in the BUYER's accounts.
Since it is related to the bank transaction process, the BUYER does not interfere in any way with the SELLER for possible delays.
and that the amount returned to the credit card by the SELLER will be paid by the bank.
The BUYER already accepts that it may take an average of 2 to 3 weeks to be reflected in his account.
PRODUCT RETURN AND EXCHANGE CONDITIONS
The provisions of the “Law on the Protection of the Consumer” numbered 6502 and the “Regulation on the Application Principles and Procedures of Distance Contracts” published in the Official Gazette numbered 29188 and dated 27 November 2014 are applied in the return transactions.
ARTICLE 5 REFUND PROCEDURE
RIGHT OF WITHDRAWAL
5.1 The BUYER cannot use the right of withdrawal in distance contracts regarding the sale of foodstuffs, beverages or other daily consumption items. However, excluding the aforementioned products, he/she can use the right to withdraw from the contract by rejecting the goods without any legal or criminal responsibility and without giving any reason, within 14 (fourteen) days from the date of delivery of the other Products to the person / organization at the address indicated.
5.2 The right of withdrawal period starts on the day the consumer or the third party determined by the consumer receives the goods. However, the consumer may also use the right of withdrawal within the period from the conclusion of the contract to the delivery of the goods.
5.3 In order to exercise the right of withdrawal, a written notification must be given to the SELLER by registered mail, e-mail or fax within 14 (fourteen) days. In addition, the BUYER must fill out the return information form on the back of the invoice before sending the product/products. The burden of proof regarding the exercise of the right of withdrawal belongs to the BUYER.
5.4 The BUYER has to send the goods back to the SELLER within 10 (ten) days from the date on which he/she made the notification regarding the use of his/her right of withdrawal. The products to be returned must be delivered with their original invoice, box, packaging and standard accessories, if any.
5.5 The SELLER is obliged to return to the BUYER the total price and the documents that put the BUYER in debt, within 14 (fourteen) days at the latest, from the date on which the notification regarding the use of the BUYER's right of withdrawal is received.
5.6 The BUYER is obliged to send the goods with the carrier used by the SELLER and specifying the SELLER's name to the carrier. The transportation costs arising from the use of carriers that the SELLER does not have an agreement with shall belong to the BUYER.
5.7 The decrease in the value of the received goods or the existence of a reason that makes the return impossible do not prevent the use of the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the fault of the consumer, the SELLER must compensate the value or decrease in the value of the goods. Changes and deteriorations that occur due to the habitual use of the goods are not considered as a decrease in value.
SALES AGREEMENT ARTICLE 6:
PRODUCTS THAT CANNOT BE USED WITH THE RIGHT OF WITHDRAWAL
6.1 The BUYER cannot use the right of withdrawal in the following contracts;
- Contracts for goods prepared in line with the consumer's wishes or personal needs.
- Contracts for the delivery of perishable or expired goods.
- Goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Contracts for the delivery of those whose return is unsuitable in terms of health and hygiene.
- Contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature.
- Contracts for books, digital content and computer consumables offered in the material environment if the protective elements such as packaging, tape, seal, package are opened after the delivery of the goods.
- Contracts for accommodation, transportation, car rental, food and beverage supply, and leisure time for entertainment or recreation, which must be made on a certain date or period.
- Contracts for services performed instantly in electronic environment or for intangible goods delivered instantly to the consumer.
- Contracts regarding services that are started to be performed with the approval of the consumer before the expiry of the right of withdrawal.
In cases where the CUSTOMER uses his right of withdrawal or the supply of the product subject to the order for various reasons
In cases where it is not possible to return the price to the CUSTOMER with the decisions of the arbitral tribunal, the SELLER will be charged.
will refund the entire amount paid to the credit card from which the collection was made, within 14 days at once. Bank
by how many installments the CUSTOMER has bought the product, the payment refund is also in installments in the same number of installments.
CUSTOMER applies to credit cards. If the refund date and the card's account cut-off dates do not coincide, 1 card is charged each month.
(a) the refund will be reflected and the CUSTOMER will pay the installments before the return, after the installments of the sale are over.
It will take as many months as the number of installments that it has paid before and it will be deducted from its current debts.
In case of return of purchased products; The SELLER collects the entire amount collected from the credit
will be refunded to your card in one go. By the bank, the CUSTOMER has received the product in installments, and the payment refund will be refunded.
in installments to the CUSTOMER credit cards in the same number of installments. If the card is debited with the return date
If the dates do not coincide, 1 (one) refund will be reflected on the card every month and the CUSTOMER will pay the installments paid before the return.
After the installments of the sale are over, it will take an additional month as the number of installments paid before the return, and the existing
will be deducted from its debts.
CUSTOMER acknowledges and undertakes that he/she has read and accepted this procedure.
RIGHT OF WITHDRAWAL
RECEIVER; In the distance contracts regarding the sale of goods, within 14 (fourteen) business days from the date of delivery of the product, excluding daily consumption and food products, to the person or organization at the address indicated, without undertaking any legal or criminal liability and without any legal or criminal responsibility.
may use the right to withdraw from the contract by rejecting the goods without giving any reason. distancing from service delivery
In contracts, this period begins on the date the contract is signed. Before the expiry of the right of withdrawal,
The right of withdrawal cannot be exercised in service contracts where the performance of the service has started with the approval of the consumer. Right of withdrawal
The costs arising from its use belong to the SELLER. Within 14 working days to exercise the right of withdrawal
A written notification to the SELLER by registered mail, fax or e-mail and
It must not have been used in accordance with its terms. If this right is exercised,
a) The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate,
When returning it, it must be sent with the return invoice issued by the institution. Invoice institutions
Order returns issued on behalf of the company will not be completed unless a RETURN INVOICE is issued.)
b) The petition stated when using the right of withdrawal,
c) The products to be returned should be delivered complete and undamaged together with the box, packaging and standard accessories, if any.
needs to be done.
d) The SELLER shall pay the total price within 10 days at the latest from the receipt of the withdrawal notice, and
is obliged to return the documents that put the buyer under debt to the BUYER and to return the goods within 20 days.
e) If there is a decrease in the value of the goods due to the BUYER's fault or if the return becomes impossible
The BUYER is obliged to compensate the SELLER's losses in proportion to his fault. Custom sizes and products SELLER
cannot be refunded by Earrings etc. products that require hygiene cannot be returned by the SELLER. right of withdrawal
The products intended to be used must not be used. Technological products with a one-time package opened SELLER
cannot be refunded by
f) Due to the exercise of the right of withdrawal, below the amount of shopping voucher issued by the SELLER.
In case of deduction, the amount of Shopping check used within the scope of the campaign will be cancelled.
The CONSUMER / BUYER cannot use the contractual right of withdrawal for the product subject to the following conditions:
prepared in accordance with the wishes of the buyer or clearly personal needs and not suitable for return.
products, disposable products, that are in danger of perishable or that have a possible expiration date.
After the goods are delivered to the Buyer, if the package is opened by the BUYER, it should be returned to the buyer.
products that are not suitable in terms of hygiene, which are mixed with other products after delivery and due to their nature
If the packages of the products that cannot be separated have been opened by the BUYER, they will be returned.
is not possible accordingly.The price of which varies depending on the fluctuations in the financial markets and is not under the control of the seller or the provider.
Goods cannot be returned.Its original box/packaging is damaged (it has lost its economic value/resaleability, even once
used, damaged in any way, or otherwise for reasons not caused by the seller.
which cannot be purchased by a customer, etc. Returns of products are not accepted.
RIGHT TO EXCHANGE DEFECTIVE GOODS
If it is understood that the product has a defect that can only be noticed during use, the BUYER may use the right to replace the product with a promised good product or refund within 14 (fourteen) days from the delivery date. In order to exercise the right to exchange defective goods, the SELLER must be notified by fax, e-mail or telephone within the same period. In case this right is exercised, it is obligatory to return the product delivered to the 3rd person or the BUYER and the original invoice regarding the product, with the return information form on the back of the product filled in. Within 10 (ten) days following the receipt of the defective product, the SELLER evaluates the request and sends the promised product for the justified claims or returns the money optionally, and sends the product itself to the BUYER in case of unjustified demands. All transportation costs in the exchange of defective goods belong to the SELLER. The responsibility of carefully protecting the product after delivery belongs to the BUYER.
The conditions within the scope of return are as follows;
Original box/packaging damaged, opened, used, destroyed, cargo on box
LOCO ENTERTAINMENT GROUP will not accept the return of products that are labeled, taped with cargo parcel tape or similar. Therefore, it is necessary at the time of product delivery.
If you see it, open the package in front of the cargo officer and check it. If there is a problem (missing
product, such as damaged product) please send a report stating the situation clearly to the cargo officer.
fasten it. Otherwise, the order will be deemed to have been delivered in full and without any problems.
Subsequent complaints will not be considered.
Products received in this way will be sent back as received, with the other party paid.
All standard accessories of the product, if any, are undamaged and in full original packaging.
must be sent together.
Any deterioration, opening, breakage, destruction, damage to the product and package you have purchased,
in cases where it detects tearing, use, missing accessories and similar situations and the product
If the product cannot be returned as it was when it was delivered to the customer, the product will not be returned, and
will not refund the price. In such cases, the arrival and return of the product to LOCO ENTERTAINMENT GROUP
All shipping charges during the return belong to the customer.
If our customer returns the product/products or cancels his/her shopping, if the
from the moment they reach LOCO ENTERTAINMENT GROUP, if the product(s) returned comply with the return conditions.
remittance refunds, shipping fee within 7 (seven) working days to the account to which the remittance was made
Deducted from the price of the product/products, the amount equal to the remaining return price is returned to the customer.
Credit card refunds will be made to the bank account of the card within 7 (seven) business days.
Your bank may reflect the refund on your credit card account on the same day. In this case, your bank
You need to call the card service. LOCO ENTERTAINMENT GROUP has no effect on this period and is completely at the disposal of the bank.
After the "Cancelled" warning appears about your order, the entire amount will be transferred to your credit card or money order.
is returned to your bank. Refunds made in installment sales are made by your bank.
It is reflected to your credit card as a plus balance every month.
If your order has not yet been delivered to the cargo; stating the reason for your return and cancellation request
You can cancel your order by sending an e-mail to info@locogroup.com.tr.
The CONSUMER / BUYER has the contractual right of withdrawal for the product subject to the following conditions.
cannot use:
Tailored to the buyer's wishes or clearly personal needs and available for return
non-perishable products, disposable products, perishable or expiry date
goods that are likely to pass, after they are delivered to the Buyer, when the package is opened by the BUYER
If not, the products that are not suitable for return in terms of health and hygiene, after delivery.
packaging of products that are mixed with other products and cannot be separated due to their nature.
If it has been opened by the BUYER, it is not possible to return it in accordance with the Regulation.The price of which varies depending on the fluctuations in the financial markets and
It is not possible to return goods that are not under our control.Its original box/packaging is damaged (it has lost its economic value/resaleability, once
even used, damaged in any way, from the seller in any way
etc., which cannot be purchased by another customer for reasons not caused by
Returns of products are not accepted.
AUTHORIZED COURT
All kinds of legal disputes arising from this Agreement and the implementation of this Agreement.
with Consumer Arbitration Committees up to the value declared by the Ministry of Industry and Trade.
ISTANBUL Courts and Enforcement Offices are authorized. In case the order is fulfilled, the BUYER
shall be deemed to have accepted all the terms of this contract.
This Agreement is made for commercial purposes.
ARTICLE 7 COMPETENT COURT
All kinds of legal disputes arising from this Agreement and the implementation of this Agreement.
with Consumer Arbitration Committees up to the value declared by the Ministry of Industry and Trade.
ISTANBUL Courts and Enforcement Offices are authorized. In case the order is fulfilled, the BUYER
shall be deemed to have accepted all the terms of this contract.
This Agreement is made for commercial purposes.
SELLER : DADE GIDA Production Industry and Trade Ltd. St.
RECEIVER:
HISTORY:
DELIVERY
Of course, the most exciting part will be when you receive our products as soon as possible and share them with your friends. We want you to know that we are doing our best for this. Our products are sent with Yurtiçi Cargo with which we have a contract. It will be shipped the next day after the order is placed. Your deliveries within Istanbul will be delivered to the address within 2-4 business days, and your deliveries outside Istanbul will be delivered within 2-7 business days. Natural disaster, war, fire, terrorism, etc. In extraordinary circumstances, delivery time may vary. We ask you to consider that we are in the process of pandemic.
It accepts that the person who receives the order will receive it by giving his TR ID number to the cargo officer, otherwise he accepts and undertakes that the product may not be delivered.
The order package should be opened and checked in the presence of the courier. In case the product is damaged or missing, a Damaged Product Detection Report should be prepared by the cargo officer, the package should not be received, but our company should be notified via e-mail.
Any damaged or missing product notification will not be considered. Defective products must be notified before it is sent to us. The return shipping is sent without the knowledge of our company will not be accepted.